Job Description: This position manages an organization of approximately 25 employees. This position holds customer service accountability for the management of customer orders, billing credits and adjustments, as well as revenue assurance efforts. Center responsibilities include:
Process Imprvements- enabling customer access to our online tools and driving adoption
Manual Order Entry
Inquiry - customer requests for information on their order, item assitance, or bills based on their contracts
Credits/Adjustments - investigation of customer requests for credit due to billing errors (errors may be the result of incorrect orders, misinterpretation of contracts, etc.)
In addition to day to day center management, candidate will build and maintain a strong relationship with cross-functional organizations to drive process standardization and improvement. This position is instrumental in the organization's ability to drive down credits and adjustments, through process and system enhancements. Utilizing root cause analysis this position will work with the upstream organizations to drive process improvements, leading to the elimination of billing errors.
Qualifications: 5 years experience leading customer service teams, process improvements; strong communication skills - written and verbal; 5 years of management, finance and billing experience
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