Demonstrate strong customer service skills; positive and cooperative tone with both customers and co-workers
Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel
Educates the consumer on dispute management and offer options for immediate resolution. Identifies and investigates dispute issues.
Excellent customer service skills with the ability to communicate effectively
An extensive working knowledge of the following systems: Microsoft Word, Excel, PowerPoint, Outlook
Highly organized and detail oriented; able to identify, focus, and prioritize effectively to accomplish multiple tasks and complete projects under pressure using efficient time management skills.
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